Privacy Policy

Effective November 5, 2026

Turtle Stack LLC, operating as Turtle Stack Labs ("we," "us," or "our"), operates turtlestacklabs.com. This policy explains how we handle information associated with this studio website and inquiries sent to us.

Scope

This policy applies to turtlestacklabs.com. EloCup and Pull25 are separate products, and their own privacy policies explain how they handle product accounts, activity, and other product data. Please review the policies on those sites when using them.

Information we receive

• Information you send us. If you email the studio, we receive your email address, name if provided, message, attachments, and any other information you choose to include.
• Technical information. Our hosting and security provider, Cloudflare, processes technical information needed to deliver and protect this website. This may include your IP address, browser or device information, requested URLs, referring page, request times, and security or error information. Some of this information may be available to us in operational logs or traffic reports.

This studio website does not offer user accounts or accept payments. Please avoid sending sensitive personal information in an initial inquiry.

How we use information

We use inquiry information to respond to questions, discuss potential collaborations, and keep relevant business correspondence. We use technical information to deliver the website, understand its operation, diagnose errors, prevent abuse, and maintain security. We may also use information to comply with legal obligations and protect our rights.

Service providers and disclosures

We use Cloudflare for website hosting and security, and email service providers to receive, store, and respond to correspondence. These providers process information as needed to provide their services. More about Cloudflare's handling of technical information is available in its privacy policy.

We may disclose information when required by law or reasonably necessary to protect rights, safety, or security, and to professional advisers who assist with those matters. We do not sell personal information or share it for cross-context behavioral advertising.

Cookies, analytics, and Do Not Track

This website does not include advertising pixels or third-party analytics scripts. Its page code does not set tracking cookies or use browser storage to track visitors. Our hosting and security provider may process technical information and use cookies where needed to deliver or secure the site.

We do not track your activities across third-party websites over time or enable advertising partners to do so through this website. We do not change the site's behavior in response to browser Do Not Track signals. You can manage cookies through your browser settings.

Retention and security

We retain correspondence for as long as reasonably needed to handle an inquiry, maintain an ongoing business relationship, and meet applicable recordkeeping or legal needs. Technical records are subject to our service providers' retention settings and operational needs. Retention periods vary with the type of information and its purpose.

We use reasonable safeguards appropriate to the information we handle, including HTTPS for website connections. No internet transmission or storage system can be guaranteed completely secure.

Your choices and requests

You can choose whether to contact us and what information to provide. To ask about personal information you have provided, request access, correction, or deletion, or ask us to stop nonessential correspondence, email information@turtlestacklabs.com. We will review requests under applicable law and may need to verify your identity. Some information may need to be retained for legal, security, or recordkeeping reasons.

Children and international visitors

This studio website is intended for a general audience and is not directed to children under 13. If you believe a child has sent us personal information, contact us so we can review and address it. We operate in the United States, and our providers may process information in the United States or other countries where they operate.

Updates and contact

We will post changes on this page and update the effective date. If a material change requires additional notice under applicable law, we will provide it. Questions about this policy can be sent to Turtle Stack LLC at information@turtlestacklabs.com.